Privacy Policy

Charlotte Helsen is committed to protecting your privacy and data, therefore we have established a privacy policy. The present privacy policy has been drafted in accordance with the GDPR legislation or Regulation 2016/679 of the European Parliament.

I. Identification

Charlotte Helsen, a limited liability company incorporated under Belgian law, with its registered office at Hertendreef 16A, 2980 Zoersel and registered with the Crossroads Bank for Enterprises under the number 0782.987.562 (hereafter “Charlotte Helsen”) and is responsible for the processing of personal data as shown in this privacy statement.

E-mail address:


II. Personal data we process

We do not collect personal data unless it is provided on a voluntary basis. You may choose to provide your personal data directly to us in many situations. For example, you can provide us with your name and contact details if you want to communicate with us, whether via the web form, by email or telephone, if you subscribe to our newsletter or if you want to use our services. Occasionally, we may also acquire information relating to you from other sources. If you tell us that you do not want us to use your information for contact beyond the fulfilment of your request, we will respect your wishes.

As required by law, we do not process sensitive data such as data about your racial or ethnic origin, political opinions, sexual preferences and health.

Below is an overview of the personal data that we process:

  • First name and surname – Gender
  • Telephone number
  • E-mail address
  • Company details
  • IP address
  • Other personal information that you actively provide, for example by creating a profile on this website
  • Location data
  • Information about your activities on our website
  • Data on your surfing behaviour on various websites (for example because this company is part of an advertisement network)
  • Internet browser and device type

III. Other information acquisition - cookies

Charlotte Helsen uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. Charlotte Helsen uses cookies with a purely technical functionality. They ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make sure the website works properly and to be able to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore. In addition, you can delete all information previously stored via your browser settings.

IV. Data Processing of Minors

Our website has no intention of collecting data on website visitors who are under 18 years of age. Unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is over 18. We therefore recommend that parents be involved in the online activities of their children in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.

V. Purpose of processing personal data

Charlotte Helsen processes your personal data for the following purposes:

  • Sending our newsletter and/or advertising folder
  • Contacting you in the frame of the service to be rendered
  • Informing you about changes in our services and products
  • Charlotte Helsen analyses your behaviour on the website in order to improve the website and to tune the offer of products and services to your preferences and needs.
  • Charlotte Helsen also processes personal data if we are legally obliged to do so, like data we need for our tax declaration or VAT declaration.

VI. Right of inspection

You have the right to inspect and, if necessary, correct your personal data. You can also contact us if you want your personal data to be removed. You can send your request for inspection, correction or objection to us via the contact page of this website or via e-mail to Charlotte Helsen would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Gegevensbeschermingsautoriteit. You can do so via the following link:

VII. Storage period of data

Charlotte Helsen will keep and use your data no longer than strictly necessary to be able to provide our services and as far as necessary for the fulfilment of our legal obligations.

VIII. Securing data

Charlotte Helsen takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or there are indications of misuse, please contact us at

IX. Sharing of data with third parties

The given data can be transmitted to companies contractually connected to us. In case Charlotte Helsen would transmit personal data to third parties, it is done with an explicit communication, explaining the third party, the purposes of the transmission and the processing. When legally required, we will get your explicit permission. You always have the possibility to oppose.

X. Questions

If you have any questions about this privacy policy or about the handling of your data by Charlotte Helsen, please send an e-mail to

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